Timeline Logistic has developed, implemented and maintains an Integrated Management System that focuses on our ability to provide products or services that fulfill our customer and applicable regulatory requirements and to enhance customer satisfaction. With a focus on the environment the Integrated Management System is intended to provide the company a proactive approach to assessing environmental aspects and impacts with the goal to reduce and prevent pollution in relation to the company’s activities.
When service failures occur, the company strives to learn from them by finding the cause, taking corrective action, and following up to ensure the solution worked. Moreover, implementation of quality and environmental standards involves all levels of personnel in the organization. All employees within Timeline Logistic are responsible for quality and their environmental impact.
System Objectives
It is the objective of Timeline Logistic to provide:
- Competent and accurate logistical services;
- On-time pick-up and delivery;
- Excellent security and integrity of all cargo from point of origin to destination;
- Superior customer satisfaction by ensuring the customer is aware of anything that might affect their consignment;
- Safe services and maintaining an excellent safety record;
- Accurate invoicing complete with all required documents
