Customer Service

customer service

Timeline Logistic believes excellent customer service is the ability to constantly and consistently exceed our customer's expectations. Accepting this means expanding our thinking about customer service; if we are going to consistently exceed customers' expectations, we have to recognize that every aspect of our business has an impact on customer service, not just those aspects that involve face-to-face customer contact. Improving customer service involves making a commitment to learning what our customers' needs and wants are, and developing action plans that implement customer friendly processes.

A feature of Timeline Logistic’s enhanced customer service is “Web Access” which provides each customer a unique login and the ability to access all their orders online so they can see the status and location of every order. The customer can also request quotes, tender orders, as well as view and print invoices and Proof of Deliveries. It is a virtual one stop shop for the customer. Another service Timeline Logistic’s system can provide is the ability to automatically send an email to any customer when a tractor arrives and/or departs a predetermined "Landmark". Landmarks can be anywhere in North America including shippers, consignees, border crossings, and sea ports. This is set up beforehand, computer-generated and sent out 24hrs per day. This way the customer knows when their product leaves their facility, arrives at the destination and/or any other point in between. For more information please contact anyone in the Timeline Logistic Family.

Timeline Logistic has set up a monitoring station for tracking of loads, satellite locations of each truck plus to closely monitor uncontrollable events such as weather and highway driving conditions and take proactive action where necessary, thereby ensuring the safety of the drivers, the general public and safe guarding the customer's freight.